Dutch speaking User Support Advisor - 2,5K EUR sign on bonus

Job description:

Description

Location: Lisbon, PortugalRole: Dutch speaking User Support AdvisorSalary: Salary 16,100 EUR (this includes basic salary and fixed language bonus) gross p/m plus meal allowance of around 150 EUR net p/m plus 60 EUR gross p/m transport allowance plus performance bonus (paid annually)Working hrs: 40 hrs p/week rotational between Mon-Sat 8am-8pmRelocation package:€2,500 relocation support (paid along 30 days after completion of training) case relocating from outside Portugal****Currently there is a sign on bonus of up to 2,500 EUR gross offeredAs an User Support Advisor you will be part of a multilingual team, where you will provide outstanding multi-channel support via phone, email and live chat to users of this online video sharing platform. This is an exciting role where you guide your customers through different options and troubleshoot any technical issues they experience. Besides this, you will answer any questions they may have in regards to posting videos, arranging password resets as well as any other general customer queries. Althought this is a multi-channel support role, the majority of client interaction is done via live chat and therefore multi-tasking and being able to handle multiple chats at the same time will be important in this job.

Requirements

The successful candidate has:Fluency in Dutch and a good command of EnglishPrevious customer service experience desiredEagerness to learn and attention to detailsFlexible attitude and can easily adapt in a changing environmentAbility to multi-task

Offer

Salary and BenefitsSalary 16,100 EUR (this includes basic salary and fixed language bonus) gross p/m plus meal allowance of around 150 EUR net p/m plus 60 EUR gross p/m transport allowance plus performance bonus (paid annually). A relocation bonus for those relocating is offered of 2,500 EUR gross (paid within a couple of weeks) and a sign on bonus of 2,500 is offered at the moment.About TalingualAs a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com