Dutch Tech Support | Electronics & Appliances in Portugal

Job description:

Description

Are you a fluent Dutch speaker? Ready to join one of the biggest multinational technology companies? We are looking for a Dutch speaking Technical Support to join a global leader in consumer electronics and home appliance. Join a dynamic, multicultural team and start your exciting career journey in Portugal. This is a fantastic opportunity to grow and develop your skills in an innovative and fast-paced environment. Key ResponsibilitiesOffer tech support via phone and email for domestic appliance clients. Conduct initial diagnostics and troubleshooting with 60 available processes. Escalate complex problems to appropriate departments. Enhance client satisfaction by proactively resolving issues and using resources like YouTube tutorials. Handle minor repairs, follow-up on orders, and address complaints. Utilize three software programs for the support process. Cross-sell products as needed.

Requirements

  Near native level of Dutch.   Advanced level of English.   Experience in customer service or tech support (preferred).   Strong communication skills (phone and email).   Ability to handle and troubleshoot technical issues efficiently.   Familiarity with software programs.   Cross-selling skills are a plus.

Offer

Salary Range: 1250€-1400€ (incl. 14 salaries) + performance bonus - Meal allowance: €7.63 net/day - Transport allowance: €20/month - 100€/month fixed bonus - 100€/month performance bonus Relocation package provided Offered Accommodation Excellent work opportunity in a leading multinational company Private health insurance Stable work and career progression Continuous training and integration phase Refund of initial flight expenses Free annual flight to the homeland Free Portuguese language courses, surfing, soft trekking, and much more.