Fashion Customer Service Representative - Italian market

Job description:

Description

Are you interested in Fashion? Would you like to help customers to make the right choices ? At TP we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to TP through job satisfaction and a great work environment. ResponsibilitiesReceive incoming telephone calls from new and existing customersManage customers' orders, changes and returns of products and/or services according to ensure timely and accurate product and service deliveryProvide and excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase sales

Requirements

Key CompetenciesData accuracyAttention to detailAbility to gain immediate credibility and trustExceptional communication skillsPC and system literate Candidate ProfileConfident and enthusiastic.The ability to work well as part of a team as well as independentlyItalian level C2 and intermediate/advanced level of English or SpanishFirst class written, verbal and interpersonal skillsNumerate and articulateWell organised, reliable and thorough Desirable SkillsProcess Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and qualityCollaboration: Working effectively with others, sharing ideas and resources to achieve common goalsCommunication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actionsOpen Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaborationCritical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insightsSolution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutionsEntrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Offer

What we offer38.5 hous/week, from Monday to Friday; from 10.00 to 18.00OnSite in BarcelonaSalary: 17.864€ gross/yearTemporary contractReferral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)Individual career paths to grow within the projectWe are one of the world's largest provider of contact center servicesEngage in an excellent work environment and team building activities.Dynamic and international environmentDiversity, Equity & InclusionTP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.