Flemish & English Customer Service Specialist – Barcelona

Job description:

Description

Are you looking for an opportunity to join an international environment where you can use your language skills and develop your customer service experience?Do you have a native or C2 level of Flemish, a strong level of Dutch, and a fluent level of English?If you are customer-oriented, communicative, and interested in working in an international environment, we would love to hear from you!LocationBarcelona, SpainCandidates must currently live in Barcelona.This is a 100% on-site position in Barcelona  Job DescriptionWe are looking for Flemish-speaking professionals with Dutch and English language skills who are interested in customer service and support opportunities within international companies.Depending on the specific position, your responsibilities may include:Providing professional customer service and assistance in Flemish, Dutch, and English.Handling customer enquiries by phone, email, or other communication channels.Providing information about products and services.Resolving customer questions, requests, and complaints efficiently and professionally.Following established procedures, quality standards, and customer service guidelines.Providing basic technical or product-related support when required.Recording and updating customer information accurately in internal systems.Collaborating with other teams to ensure an excellent customer experience.

Requirements

Mandatory LanguagesFlemish: Native or C2 level – MANDATORY and highly important.Dutch: Fluent / professional level – MANDATORY.English: Fluent professional level – MANDATORY.Other RequirementsPrevious experience in customer service, contact center, technical support, or a similar environment is valued.Strong communication and interpersonal skills.Professional, polite, and customer-oriented approach.Ability to follow procedures and quality standards.Comfortable working with computer systems and MS Office.Ability to manage different types of customer interactions and stressful situations.Team-oriented, organized, proactive, and willing to learn.Must currently live in Barcelona.

Offer

International and multicultural working environment.Full-time opportunities.Professional development and training.On-site position in Barcelona, with potential hybrid options depending on the specific opportunity.Competitive salary according to the specific position and experience.Employment conditions and contract details to be discussed during the recruitment process.