French & Flemish-speaking Team Leader in Lisbon, Portugal

Job description:

Description

Are you an experienced Team Leader with a strong background in technical support? Our client is looking for a French and Flemish-speaking Technical Support Team Leader to join a growing international project based in Lisbon, Portugal.Lead, coach, and develop a team of Technical Support Advisors while driving performance and delivering an outstanding customer experience. This is an excellent opportunity to develop your leadership career in a dynamic and multicultural environment.About the companyOur client is a global provider of business process outsourcing (BPO) solutions, specializing in customer service, sales, and technical support. With operations in more than 20 countries, they employ over 130,000 professionals delivering high-quality services for major international brands across diverse industries.What will you do?Lead, motivate, and coach a team of Technical Support AdvisorsMonitor team performance and ensure KPIs and quality targets are achievedConduct regular one-to-one meetings, coaching sessions, and performance reviewsSupport the team with technical escalations and complex casesCollaborate with Operations, Quality, and Training teams to drive continuous improvementCreate a positive, customer-focused, and high-performing team environmentCandidate profileNative or fluent French and Flemish (C1/C2)Good command of EnglishMinimum 2 years of experience as a Team Leader in a Technical Support environmentStrong leadership, coaching, and people management skillsExcellent communication and problem-solving abilitiesExperience working in a KPI-driven environmentEmployer offersOpportunity to join a growing international projectCompetitive benefits packagePaid onboarding and continuous trainingCareer development opportunitiesDynamic and multicultural work environmentMultilingual Jobs WorldwideMultilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 6,500 candidates secure their dream jobs.

Offer

Monthly gross salaryPosition: Team LeaderMarkets: French & FlemishSalary: 1500€ gross/monthLanguage complement:150€/ monthPerformance bonus: 200€/ monthWorking hours: Monday to Friday 9am to 10pm (rotative shifts)Work model: On-siteLanguages: French + Flemish – both mandatory, plus EnglishExperience: Proven Team Leader / supervisory experience, ideally within a customer service, contact centre or automotive environmentStart date: ASAP• Health insurance granted after 1 year in the companyBenefits• Fixed working schedule: Monday–Friday, between 08:00–17:00• Casual and youthful team culture• Long-term employment with a stable team (low turnover)