French Customer Service | Lisbon

Job description:

Description

Are you a bilingual professional with a passion for customer care and operational excellence? Join a global team in Lisbon supporting the Canadian market, where your expertise will help shape the future of healthcare services. We’re looking for a Customer Service Senior fluent in English and French to manage customer accounts, resolve inquiries, and lead operational support for a high-impact team. If you’re organized, proactive, and thrive in a collaborative environment, this role offers the perfect blend of leadership and hands-on service. ???? Your Role: Process incoming orders and ensure data accuracy throughout the order lifecycle Resolve billing issues and collaborate with Sales, Operations, and Finance teams Provide technical guidance and support to the local Customer Service team Manage team absences, holiday planning, and ensure business continuity Identify training needs and drive process improvements Handle customer complaints professionally and maintain voice support activity Support onboarding and system housekeeping to ensure consistent service delivery

Requirements

???? What You Bring: 4+ years of experience in customer service or related roles Fluency in English and French (C2/native) Strong communication and interpersonal skills Experience with ERP systems (Oracle, Salesforce) and MS Office tools Analytical mindset with a structured approach to problem-solving Legal eligibility to work in the EU and willingness to travel if needed

Offer

???? What we offer: Be part of a global team making a real impact in healthcare Enjoy a competitive salary and benefits package Benefit from a flexible hybrid work model Thrive in a culture that values innovation and collaboration Ready to lead with purpose and make a difference across continents? Apply now and help shape the future of customer experience in healthcare.