French Customer Support Representative- Porto,Portugal

Job description:

Description

Provide technical support in French via phone, chat, and email.Troubleshoot and resolve customer technical issues efficiently.Document customer interactions and update case information accurately.Ensure a high level of customer satisfaction across all communication channels.Handle customer escalations professionally and follow established procedures.Collaborate with technical teams and technicians to resolve complex issues.Update ticketing systems and maintain accurate documentation in English.Represent the company with a positive, professional, and customer-focused attitude.

Requirements

Native-level French proficiency (C2).Fluent in English, both written and spoken.Previous experience in customer service or technical support is an advantage but not mandatory.Strong communication skills and the ability to explain technical concepts clearly.Excellent problem-solving and troubleshooting abilities.Patient, proactive, and team-oriented.Ability to handle sensitive and confidential information responsibly.EU passport or a valid residence permit allowing you to work in Portugal.Willingness to work on-site in Porto.

Offer

Competitive salary package.Long-term accommodation options provided by the company in Lisbon or Porto.Private health insurance, including a dental plan.On-site work in modern offices in Lisbon or Porto.Career development and international growth opportunities.Multicultural working environment with colleagues from more than 15 countries.Employee discounts, company events, and mobility options.