French-Speaking Customer Service Agent – Lisbon

Job description:

Description

Are you passionate about helping people and providing top-quality customer experience? Would you like to live and work in sunny Lisbon while growing your international career? Join a multicultural team supporting customers and ensuring they have a smooth and enjoyable experience.Your responsibilities and impact as a Customer Service Agent will be:Assisting customers via email, phone, and live chatCollecting and updating customer information in the systemProviding accurate product-related information (subscriptions, payments, technical requirements, etc.)Ensuring high customer satisfaction through friendly and effective communication

Requirements

Native level of French and good level of EnglishEU citizenship or valid Portuguese residency/work permitCustomer-oriented mindset and understanding of customer experience valueInterest in new technologiesExcellent listening and communication skillsProfessional, motivated, and teamwork-orientedWillingness to relocate to Lisbon and embrace an international environment

Offer

What’s in it for you?Contract: Renewable fixed-term contractWorking hours: Full-time (40h/week), rotating shiftsSalary options:With free accommodation (shared flat, bills included): 1040€ gross/monthWithout accommodation: 1240€ gross/monthRelocation package for international candidates:Reimbursement of initial flight after 9 monthsAirport pick-upYearly round-trip flight to your home country (within the EU)Support with paperwork and bank account setupExtra perks include:Private health insurance after 6 monthsFree Portuguese lessons, cooking classes, sports activities, and company-organized social eventsPortuguese public holidays + 22 days of paid holidaysAbout the companyJoin a leading international customer experience specialist with a hub in Lisbon, working for some of the world’s most well-known brands. Be part of a global, diverse team with real opportunities for career development and personal growth.