French-speaking Customer Support in Porto (hybrid)

Job description:

Description

Are you a French speaker looking for the next step in your career and want to work directly for a well-renowned tech company in Porto with actual development opportunities? Then read on! We are currently looking for a skilled French-speaking Tech Support Agent to join our client's team in Porto in a hybrid setting. ResponsibilitiesSupport the clients existing customers with their technical and accounting issues over the phone, ticket and chatShow its software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challengesIdentify customer needs and forward such requests to the sales departmentWork closely with all members of the Customer Support team to deliver a best-in-class experience for the customerRequirementsBeing local in Porto or in the process of moving thereNative French and professional English (B2) is mandatoryPrevious Customer Support experience in a fast-paced environment (such as call center or similar)University degree in the field of economics, or other relevant vocational education such as commercial or technical training preferredDetermination, enthusiasm and willingness to learnBenefits25k base salary + up to 20 % performance bonus & 200 € monthly in meal allowances (net)Work From Abroad Program allowing up to 40 days of work outside your contracting countryHybrid and Flexible work time with up to 50% home officeOnsite Onboarding in the HQ office for an optimal startGreat compensation and benefits packages including stock-based options and regular salary reviewsPublic transport friendly officeAccess to Corporate Benefits platform with many discountsRegular Team events and company-wide celebrationsOpen door policy, no dress code rules, frequent all Hands and Leadership LunchesWe celebrate diversity as one of core values, join and drive one of the care initiatives together with us!Care to hear more? Then apply via the link!