French Speaking Technical Support Agent in Porto, Portugal

Job description:

Description

Are you tech-savvy and fluent in French with a passion for problem-solving? Join a dynamic team, gain international experience, and develop your technical skills while enjoying full relocation support and a multicultural workplace.About the companyOur partner is a French multinational outsourcing company that makes business easier for the world's most renowned brands by managing their customer support with utmost professionalism and customer orientation. Join a family of over 62,000 highly motivated colleagues across 170 locations and 49 countries. Seize the opportunity to become part of a multicultural team, a fast-paced environment, and a diverse pool of dedicated projects with some of the best B2C and B2B brands worldwide!What will you do?Provide French-language technical support via phone, chat, and emailResolve customer issues and document all case informationEnsure customer satisfaction across all support channelsHandle customer escalations and follow documentation processesCollaborate with technicians and update ticketing systems in EnglishRepresent the company with a positive and professional approach

Requirements

Native-level French (C2) and fluent in EnglishPrevious experience in Customer service or Technical support is an advantage. but not requiredExcellent communication skills to simplify complex topicsPatient, proactive, and team-orientedHighly confidential with sensitive informationEU passport/ID or valid residence permit

Offer

Long-term accommodation option from the company in Lisbon or PortoPrivate health insurance with dental plan Work from the office in Lisbon or Porto Career growth and international opportunitiesMulticultural work environment with colleagues from 15+ countriesModern offices with employee discounts, events, and mobility options