French-speaking Technical Support Agent - Lisbon

Job description:

Description

Our partner is a French multinational outsourcing company that makes business easier for the world's most renowned brands by managing their customer support with utmost professionalism and customer orientation. Join a family of over 62,000 highly motivated colleagues across 170 locations and 49 countries. Seize the opportunity to become part of a multicultural team, a fast-paced environment, and a diverse pool of dedicated projects with some of the best B2C and B2B brands worldwide!What will you do?Provide French-language technical support via phone, chat, and emailResolve customer issues and document all case informationEnsure customer satisfaction across all support channelsAssist with pre-sales, inquiries, and technical troubleshootingHandle customer escalations and follow documentation processesCollaborate with technicians and update ticketing systems in EnglishRepresent the company with a positive and professional approach

Requirements

Native-level French (C2) and fluent in EnglishCustomer support or Technical support experience is an advantage, but not requiredExcellent communication skills to simplify complex topicsPatient, proactive, and team-orientedHighly confidential with sensitive informationEU passport or valid residence permit

Offer

Competitive salaryOption for long-term accommodation in Lisbon Private health insurance with dental plan Career growth and international opportunitiesMulticultural work environment with colleagues from 15+ countriesModern Lisbon offices with employee discounts, events, and mobility options