French Web Solutions Customer Service - Relocation to Lisbon

Job description:

Description

Join a global leader in technology and services that empowers top brands worldwide. This is your chance to be part of a dynamic team that offers cutting-edge solutions and makes a real difference. With a presence in over 70 countries and a culture of recognition, this company has earned accolades such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture.”Their mission is clear: help businesses, bloggers, and creatives grow their online presence and succeed with innovative website solutions.As a Customer Service Representative, you will:Provide exceptional customer support via chat, email, and phone.Troubleshoot platform-related issues and guide users toward effective solutions.Educate customers on platform features, enabling them to maximize their website's potential.Collaborate with technical and development teams to resolve advanced issues.Stay informed about platform updates to ensure accurate support delivery.Gather and relay customer feedback to improve the overall user experience.

Requirements

We are looking for a driven and enthusiastic Customer Service Representative who has:Proficiency in French (oral and written) and advanced English (B2+ level).Previous experience in customer service, technical support, or a similar role.Strong communication skills with a knack for solving problems.A passion for technology and the ability to quickly learn new tools.Experience with website builders or content management systems (preferred, but not required).

Offer

A full-time indefinite contract with competitive terms.Attractive local salary and performance-based bonuses.A central location in Lisbon, perfect for enjoying the vibrant city life.Opportunities for professional growth with tailored development programs, courses, and language classes.Paid training to ensure you're fully equipped for the role.Bring-a-friend bonuses for referring other talent to join the team.