Front Office Agent – Dutch Speaker

Job description:

Description

Join a leading gas company in Porto through Talent Search People, a trusted HR consultancy with 15+ years of expertise. We're seeking a motivated  Front Office Agent, with a native level of Dutch. On this occasion, one of our leading gas clients is looking for a Back Office employee with a native Dutch level in Porto. During your day-to-day: - You'll provide assistance via phone/email/chat and handle customer queries - You will guide the customers through the webshop - You'll ensure that the data received from the customer is accurately and timely maintained - You'll transfer queries to the corresponding department - You'll keep a record in the computer system (orders, complaints, or queries) - You'll be performing complementary administrative tasks

Requirements

You're the person we're looking for if: - You're able to communicate efficiently by phone and email with customers - You have a native level of Dutch and at least a B2 level of English B2 - You're proactive, customer-oriented, and focused on responding promptly to requests - You have a basic knowledge of SAP and Office Tools (preferred) - You're able to work in a results-oriented team and have good problem-solving skills -Currently living in Porto. 

Offer

What we offer: - You'll get a Competitive Salary - You'll get Remote work (if you live outside of Porto) or Hybrid work (if you live within Porto) - You'll have Health Insurance - You'll have many Career Development Opportunities - You'll work in a multinational and dynamic environment