Gaming Support - German speaker in Lisbon w/ relocation pack

Job description:

Description

Would you like to represent Customer Service for Gaming? Be the first point of contact for a gaming industry community. Our Client is one of the most prestigious brands in the gaming industry. This company works vigorously to provide their consumers a broad range products, having an impeccable track record of good customer relations and an extensive market experience.What you'll do Provide customer inquiries with timely and accurate responses and first contact resolutions; Take personal ownership of customer requests and maintain accountability for follow-through; Provide exceptional customer experiences that meet or exceed departmental goals as measured through customer surveys; Handle customer contacts that require core and advanced skills; Maintain our partner’s internal information and customer/account information secure and confidential; Consistently implement management mentoring to reach departmental goals. 

Requirements

Fluent written and verbal communication skills in German (C2); Good knowledge of English (minimum B2);High school diploma (or equivalent); Player and support oriented attitude, with a knack for helping others; Passion for video games and mobile applications; Experience in telephone customer service/call center environment (preferred); Agile in computer skills from the user’s perspective;  Excellent communication and interpersonal skills and team spirit; Able to handle confidential and/or highly sensitive information. 

Offer

Health Insurance from the moment you join our team; Relocation assistance – TP Housing + initial and annual flights; Guaranteed meal allowance included on top of your base salary; Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit; Access language courses, sport activities and social events; Grow with us through our initial and continuous training and personal development; Easy public transport access to our offices.