German Advisor for On-Demand Transportation Service - Porto

Job description:

Description

Come and work with us.Do you want to contribute to an outstanding customer service experience for a global platform that transforms how people move every day?Are you German native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in sunny and happy Lisbon? So we have the perfect opportunity for you!Your future project: join our German Customer Support team.As a customer service specialist in this project, your daily responsibilities will include:Provide first contact resolutions to customer queries Offer specialized customer support through written and phone communication Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner Meet and exceed our customer service quality goals, compliance regulations and productivity targets Create amazing customer experience that people value and we are proud of Be responsible to follow the direction of management and provide feedbackTo succeed in the role, you will need to have:Native or proficient level of German (C2)Advanced level of English (at least C1) both verbal and writtenStrong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills Analytical and problem solving skills with strong attention to detail Desire to learn and advance, be a curious investigator and problem solver Must hold EU citizenship or valid work permit for Portugal Be a local candidate or willing to relocate to Portugal (work on site - Porto)Benefits.Relocation Package, including flight cost reimbursementCompetitive wagesPaid professional training Employee discounts Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Central location with good public transportation connections (Train station and Bus Station at walking distance) Gym at the office Job stability Life-long skills and experience Excellent work and office culture Go further with Foundever® We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Apply today!