German Customer Service Representative | Lisbon

Job description:

Description

‼Dear German Friends, We've got great news for you‼ We are seeking a dedicated bilingual Customer Service Representative fluent in German and English (C1). This role is pivotal in ensuring seamless communication between our clients and employees, facilitating efficient service delivery. Responsabilities: ☑Coordinate with employees to ensure timely acceptance and execution of services ☑Assist customers during onboarding, ensuring accurate information collection ☑Address and troubleshoot service execution issues, such as accessibility challenges ☑Manage and process customer feedback, damages, and quality concerns ☑Handle employee absences in line with established guidelines ☑Ensure customers' payment information is current and accurate ☑Respond to employee inquiries regarding contracts and payroll matters ☑Provide performance feedback to employees, escalating issues when necessary ☑Initiate contract changes for employees as required ☑Participate in planning and executing events for employees and customers ☑Conduct regular calls to employees and clients to ensure service quality and gather feedback

Requirements

☑Ambitious, committed, and focused on self-improvement ☑Exceptional interpersonal and communication skills ☑Excellent telephone etiquette and client relationship management

Offer

☑Competitive package ☑An opportunity to be part of a dynamic, international team ☑A role in a growing company with potential for career advancement ☑A supportive work environment that values collaboration and innovation