German Customer Service Representative | Lisbon

Job description:

Description

‼Dear German Friends, We've got great news for you‼We are seeking a dedicated bilingual Customer Service Representative fluent in German and English (C1). This role is pivotal in ensuring seamless communication between our clients and employees, facilitating efficient service delivery. Responsabilities:Coordinate with employees to ensure timely acceptance and execution of servicesAssist customers during onboarding, ensuring accurate information collectionAddress and troubleshoot service execution issues, such as accessibility challengesManage and process customer feedback, damages, and quality concernsHandle employee absences in line with established guidelinesEnsure customers' payment information is current and accurateRespond to employee inquiries regarding contracts and payroll mattersProvide performance feedback to employees, escalating issues when necessaryInitiate contract changes for employees as requiredParticipate in planning and executing events for employees and customersConduct regular calls to employees and clients to ensure service quality and gather feedback

Requirements

Ambitious, committed, and focused on self-improvementExceptional interpersonal and communication skillsExcellent telephone etiquette and client relationship management

Offer

Competitive packageAn opportunity to be part of a dynamic, international teamA role in a growing company with potential for career advancementA supportive work environment that values collaboration and innovation