German Speaking Account Manager – Customer Success & Optimiz

Job description:

Description

Are you passionate about helping businesses grow in the digital travel industry? Do you enjoy combining relationship management, data analysis, and strategic optimization? If you are looking for an opportunity where you can directly impact business performance while working in an international environment, this role in Barcelona could be your next career step.You will be working on one of the world’s leading online platforms within the travel and hospitality industry. The platform connects travelers with unique accommodation experiences worldwide and empowers hosts to grow their businesses successfully. Your mission will be to support and develop a portfolio of hosts, helping them optimize their listings, improve performance, and build sustainable growth in a highly competitive marketplace. Your Responsibilities As a German Speaking Account Manager, you will manage newly onboarded and existing hosts, acting as a strategic partner to drive their success. Your key responsibilities will include: Providing ongoing support and relationship management to a portfolio of hostsBuilding trust and fostering long-term B2B partnershipsProactively identifying improvement areas and growth opportunitiesDelivering tailored account optimization strategies to maximize listing quality and visibilityAnalyzing performance data and translating insights into actionable recommendationsAddressing questions, concerns, and business challenges to ensure long-term satisfaction and retentionContributing to sustainable growth and partner successYour Profile We are looking for professionals who thrive in a client-facing, performance-driven environment. Native level of German and fluent English1–2 years of experience in Customer Success, Account Management, or another B2B client-facing roleBachelor’s degree requiredStrong communication and relationship-building skillsAnalytical mindset with a data-driven approachProactive, solution-oriented, and business-focused attitudeCurrently based in BarcelonaWhat’s in it for you? Permanent contractFull-time position, 39 hours per weekOffice-based role in Barcelona with a progressive path toward a potential hybrid modelSalary of 30,000€ gross per yearPerformance bonus of up to 3,500€ gross per yearInternational and multicultural working environmentCareer development opportunities within a growing organizationAbout the Company You will join a globally recognized leader in customer experience solutions, operating in more than 80 countries and partnering with some of the world’s most innovative brands. The company is known for its dynamic environment, strong focus on performance and development, and clear internal growth opportunities. If you are ready to take ownership of a portfolio, drive measurable impact, and grow within an international setting in Barcelona, we look forward to hearing from you.