German-speaking Concierge Team Lead

Job description:

Description

Join a global leader in premium concierge and loyalty services, supporting exclusive cardholders with high-touch, personalised assistance. As a German-speaking Concierge Team Lead, you’ll guide a newly built team delivering exceptional lifestyle, travel, and event support through phone, email, and messaging channels. This role is ideal for someone who thrives in a refined service environment, enjoys problem-solving, and can coach others to deliver a consistently outstanding client experience.Your Responsibilities Lead, coach, and develop a team of German-speaking Concierge Advisors. Monitor performance, service quality, and customer satisfaction across all channels. Support complex or escalated client requests, ensuring a proactive and solution-driven approach. Coordinate daily operations, including workload distribution and adherence to service standards. Foster a culture of reliability, discretion, and high-end customer care. Ensure accurate handling of requests within the ticketing system. Collaborate with management to refine processes and maintain excellence in a newly established team.

Requirements

Your Profile Native-level German, with excellent written and spoken communication. French is a plus. Previous experience in team leadership or senior advisor roles, ideally in luxury service, hospitality, travel, concierge, or customer care. Strong organisational skills and the ability to manage complex requests. Empathy, adaptability, and a genuine passion for service. Comfortable working in a dynamic environment and guiding a team through ramp-up phases. Based in Lisbon or willing to relocate (no relocation offered)

Offer

Work Conditions Permanent contract (CDI) with a 3-month probation period. 40h/week, Monday to Saturday, between 7:00–21:00 (rotating shifts). Modern office with a growing team of around 90 colleagues. Hybrid work after 3 months. Competative salary + bonus + mealcard and transportation allowance. Full private health insurance after 6 months, including dental and optical options.