German-speaking Customer Advisor to Lisbon, Portugal

Job description:

Description

Join a Multicultural Team in Lisbon – Customer Service Representative Wanted!Be the first point of contact for users of a major tech platform in sunny Lisbon! Provide friendly, solution-driven support via phone, email, and chat—handling inquiries, troubleshooting, and escalating when necessary. Join a dynamic, multicultural team and make an impact with every interaction.About the companyOur partner is a global IT services and consulting company that helps businesses transform through innovative technologies like AI, cloud computing, and digital solutions. With a strong global presence, they serve diverse industries, optimizing operations and earning industry accolades.Key Responsibilities:Responding to customer inquiries via phone, email, or chat Identifying customer issuesTroubleshoot and resolve issuesDocument actions and categorize casesAssisting customers in using paid productsEscalate complex cases as neededWhat They Offer:Locally competitive, fixed base salary between €14.000-16.100,- (depending on experience in Customer Service)Fixed annual language bonus between €2820-3240,- (based on experience in Customer Service)€60,- Transport allowance a month€7.63 Meal allowance per working day (net)Relocation support: Our partner will provide you with a one-time relocation bonus of €2500 gross, approximately €1750,- net.Career growth opportunitiesProfessional Onboarding program for new starters.Ideal Candidate Profile:C2 level minimum in German and English.Customer service experience preferredStrong communication skills, both verbally and in writingQuick learner, empathetic, and team-orientedOpen to working fully onsite in LisbonProactive attitude and strong team spiritInterested? Click apply and one of our Recruitment Specialists will contact you as soon as possible.