German speaking Social Media Support Agent

Job description:

Description

Role: German Social Media Support AgentLocation: Lisbon - office basedSalary: €18,500 gross p/a (this includes baic salary plus fixed language bonus + Transportation allowance: 720 € per year (paid in 12 instalments) + Meal allowance of 7.63 € net per working dayWorking hrs: Mon-Fri between 9 to 6 Relocation package: if relocating - 2,500€ gross relo bonus paid out with 1st salary payment We’re hiring a German-speaking Social Media Support Agent to join a fast-growing multilingual team supporting a well-known video sharing platform.  As a German-speaking Social Media Support Agent, you will provide customer support via social media channels for a major video streaming platform. You will act as a key point of contact for users, ensuring high-quality service, efficient issue resolution, and an excellent customer experience. This role requires strong communication skills, a customer-centric mindset, and the ability to thrive in a fast-paced, evolving digital environment. What you’ll do  Provide professional and accurate customer support via social media channelsAct as a liaison between customers and internal teams to ensure timely issue resolutionDeliver on key performance metrics including customer satisfaction, quality, efficiency, and first-time resolutionDemonstrate ownership and accountability for customer queries and escalationsIdentify trends, recurring issues, and areas for operational improvementUse innovative problem-solving techniques, including root cause analysisServe as a consultant to internal, cross-functional stakeholders regarding the video platform productWork effectively in a fast-paced, continuously changing environment 

Requirements

What we’re looking for  Fluent German and strong English, both written and verbal Strong organisational skills and attention to detailPrevious customer service experience is desired but not a mustBackground in Digital Marketing or Social Media Management (e.g. community management, content moderation, social media support) is a strong plus 

Offer

Relocation Package and  BenefitsFull paid training will be provided. There is an excellent relocation package on offer which includes a relocation bonus of 2500 Euro. Besides this there are plenty of benefits including meal allowance, transport allowance, health insurance and life insurance.Salary: €18,500 gross p/a (this includes baic salary plus fixed language bonus + Transportation allowance: 720 € per year (paid in 12 instalments) + Meal allowance of 7.63 € net per working day About Talingual As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com