German-Speaking Technical Support Agent in Porto, Portugal

Job description:

Description

Seize the opportunity to become part of a multicultural team!Regarding your field of responsibilities:As a Technical Customer Advisor, you'll apply your skills to resolve emerging issues with precision and efficiency. You'll uphold excellent standards and share your passion for technology with both customers and colleagues. Given the dynamic nature of this role, you'll have the opportunity to develop your IT skills and advance your international career at your own pace.German-language inbound customer support via phone, chat, and emailResponding to customer inquiries and documenting relevant case informationEnsuring excellent customer satisfactionAssisting with pre-sales, general inquiries, and technical support issuesAppropriately addressing customer escalations and accurately documenting the processCollaborating with other technicians to resolve or properly close ticketsMaintaining the internal ticketing system in EnglishAs a representative of the company, you will uphold the company's values and contribute to maintaining a positive brand reputation.**All applicants must have an EU IDAbout Porto Porto is a vibrant city in northern Portugal with around 220,000 residents in the city center. Located along the Atlantic Ocean, it boasts excellent shopping, top cuisine, a lively nightlife, and rich cultural heritage. Thanks to its warm climate and growing expat community, Porto has become one of Europe’s top relocation destinations. 

Requirements

Native-level German language skills (C2) + fluent English Experience in customer/technical support is an advantage Patience to communicate and solve issues Handle all data and personal information with the utmost confidentiality Proactive, self-motivated, and a great team player

Offer

Work in the office Porto Relocation PackageCompetitive salary+ Welcome bonus Option for long-term accommodation Private health insurance Growing opportunities and possibilities for an international career Benefit from our modern amenities, numerous discounts at local businesses, company celebrations, events, and much more!