German-Speaking Technical Support Agent in Porto, Portugal

Job description:

Description

Seize the opportunity to become part of a multicultural team and start your international career in beautiful Porto!Regarding your field of responsibilities:As a Technical Customer Advisor, you will support German-speaking customers and help them with general and technical inquiries. You will be part of an international team while developing your customer service and technical skills.Providing German-language customer support via phone, chat, and emailResponding to customer inquiries and documenting relevant informationTroubleshooting technical issues and finding suitable solutionsAssisting with pre-sales and general customer inquiriesHandling escalations professionally and documenting cases accuratelyCollaborating with other teams and technicians to resolve customer issuesMaintaining the internal ticketing system in EnglishEnsuring a high level of customer satisfactionYour Profile:Native-level German (C2) and fluent EnglishHigh school diplomaCustomer service or technical support experience is an advantageGood communication and problem-solving skillsPatient and customer-oriented approachProactive, motivated, and comfortable working in an international teamEU passport or valid residence/work permit requiredThe Offer:Work on-site in Porto, PortugalAround €1,500 gross per month + additional bonuses and meal allowanceWelcome bonus during your first yearOption for long-term accommodation provided by the companyPrivate health insuranceInternational and multicultural working environmentTraining and opportunities for professional developmentCareer growth within an international companyEmployee discounts, company events, celebrations, and additional benefitsWhy Porto?Porto combines life by the Atlantic Ocean with everything you would expect from a vibrant European city. Great food, beautiful architecture, lively nightlife, nearby beaches, and a growing international community make it an exciting place to live and work.Whether you're looking to gain international experience, develop your technical skills, or simply start a new chapter abroad, Porto could be your next destination.