German-Speaking Technical Support Agent in Porto, Portugal

Job description:

Description

Seize the opportunity to become part of a multicultural team and start your international career in beautiful Porto!Regarding your field of responsibilities:As a Technical Customer Advisor, you will support German-speaking customers and help them with general and technical inquiries. You will be part of an international team while developing your customer service and technical skills.-Providing German-language customer support via phone, chat, and email-Responding to customer inquiries and documenting relevant information-Troubleshooting technical issues and finding suitable solutions-Assisting with pre-sales and general customer inquiries-Handling escalations professionally and documenting cases accurately-Collaborating with other teams and technicians to resolve customer issues-Maintaining the internal ticketing system in English-Ensuring a high level of customer satisfactionYour Profile:-Native-level German (C2) and fluent English-High school diploma-Customer service or technical support experience is an advantage-Good communication and problem-solving skills-Patient and customer-oriented approach-Proactive, motivated, and comfortable working in an international team-EU passport or valid residence/work permit requiredThe Offer:-Work on-site in Porto, Portugal-Around €1,500 gross per month + additional bonuses and meal allowance-Welcome bonus during your first year-Option for long-term accommodation provided by the company-Private health insurance-International and multicultural working environment-Training and opportunities for professional development-Career growth within an international company-Employee discounts, company events, celebrations, and additional benefitsWhy Porto?Porto combines life by the Atlantic Ocean with everything you would expect from a vibrant European city. Great food, beautiful architecture, lively nightlife, nearby beaches, and a growing international community make it an exciting place to live and work. Whether you're looking to gain international experience, develop your technical skills, or simply start a new chapter abroad, Porto could be your next destination.