Hybrid German Job Position in sunny Lisbon, Portugal

Job description:

Description

Work with employees to make sure services start and run on timeHelp new customers get started and collect the right infoSolve problems with service, like access issuesHandle customer feedback, complaints, and damage reportsManage employee absences according to company rulesKeep customer payment info up to dateAnswer employee questions about contracts and payGive employees feedback and report serious issuesMake changes to employee contracts when neededHelp plan and run events for employees and customersRegularly call employees and customers to check service quality and get feedbackTake about 50–60 phone calls per day (inbound and outbound), plus answer emails

Requirements

Ideallly a customer service background (zendesk).Fluent/native in German and B2 English1-2 years call centre 

Offer

Monday-Friday, hybrid work, 2 days a week from home.