Icelandic-speaking Customer Service to Barcelona, Spain

Job description:

Description

Are you an empathic person with a passion for helping others? Our client is looking for an Icelandic-speaking Customer Support Advisor to join their team in Spain!Join a multicultural support team representing a prestigious travel company. You'll be the connection between global travellers and accommodation providers, ensuring top-tier service and support. Enjoy engaging team activities, training, and personal development in a vibrant and international environment.About the companyOur client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.What will you do?Support international travellers by clarifying service and payment inquiriesCommunicate with customers and accommodation suppliers via email and phoneEnsure high-quality customer service by identifying and understanding customer needsMediate between parties and resolve issues with professionalismFollow set procedures and accurately log all interactionsWork in a team-oriented environment to ensure service excellenceCandidate profileIcelandic C2 level and advanced English proficiencyExcellent written and verbal communication skillsStrong PC skills (Office 365, CRM, internal platforms)Problem-solving mindset and solution-driven approachMotivated, goal-oriented, and customer-focusedAdaptable to changing priorities and business processesAffinity with accommodation platformsPrevious customer service experience is valuedEmployer offers38.5h/week (Monday to Sunday), shift 09:00 - 20:00hTemporary contract that goes to a permanent one after 3 months Relocation support is offeredInitial 3-week training with continued coaching“Feel Good” program: Spanish lessons, team activities, quizzesPrivate health insurance (upon permanent contract)Flexible remuneration options after probation27 vacation days a year (well above average) A dynamic, multicultural, and international work environmentCareer development in a leading support departmentNordic Jobs WorldwideNordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic–speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 6,500 candidates secure their dream jobs.

Requirements

Icelandic C2 level and advanced English proficiencyExcellent written and verbal communication skillsStrong PC skills (Office 365, CRM, internal platforms)Problem-solving mindset and solution-driven approachMotivated, goal-oriented, and customer-focusedAdaptable to changing priorities and business processesAffinity with accommodation platformsPrevious customer service experience is valued

Offer

38.5h/week (Monday to Sunday), shift 09:00 - 20:00hTemporary contract that goes to a permanent one after 3 months Relocation support is offeredInitial 3-week training with continued coaching“Feel Good” program: Spanish lessons, team activities, quizzesPrivate health insurance (upon permanent contract)Flexible remuneration options after probation27 vacation days a year (well above average) A dynamic, multicultural, and international work environmentCareer development in a leading support department