IT Service Desk (German-speaking) - On-site

Job description:

Description

In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems regarding client's products and/or services.Reimagine your career!Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as our "game-changers." We're recognized with awards like "World's Best Workplaces," "Best Companies for Career Growth, and "Best Company Culture," year after year.We're on the lookout for German-speaking IT Service Desk (On-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.Career growth and personal developmentWe'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. What you will do in this roleAs an IT Service Desk on our team, you will:Provide 1st level support to the client workersHandle of IT requests or issues via phone, mail and chat or via self-service portalPerform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the client's ITSM service management system including their categorization and prioritization of IT issues and requestsBe accessible and provide a first resolution rate by using internal knowledge databases.Cooperate with client's 2nd level service organizations and external service providersProvide support to client's employees in the operation of user systems and peripheral devices Concentrix + Webhelp is a great match if you:Have a proficient or bilingual level of German and advanced EnglishHave experience in 1st - or 2nd level IT support, ideally in larger environments, is an advantageHave good IT knowledge, especially of Windows 10, Office 365 and MS Teams and in troubleshooting hardware and softwareHave an analytical approach to complex issuesHave experience in ITSM ticket systems (ideally in ServiceNow)Knowledge of processes according to ITIL V4 good to haveHave high customer and service orientation and high sense of responsibilityHave a reliable and systematic way of workingAre willing to learn and develop technical and soft skills and to work shiftsHave high motivation and willingness to work in a global team If you feel you don't check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it's this or another role. What's in it for youIn this role, we offer benefits that help you support your unique lifestyle:Full time 39 hours/week permanent contract: Monday to Friday 08:00 to 17:00 or 11:00 to 19:00Salary 22 000 euros gross/year + up to 2400 euros gross/year in bonusAdditional seniority bonus, 500 euros gross/year after the first 6 months and 1000 euros gross/year after one yearCentral location in BarcelonaBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialized courses, and language classes Reimagine the best version of you!If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice.Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.RRQ24-002644-1-GERMANY