Italian Client Advisor in sunny Lisbon - Housing included

Job description:

Description

Workster partners with a leading BPO company who is seeking to increase their Italian-speaking Team of Customer Service Advisors for a leading in home appliances that are based on deep consumer insight and developed in close collaboration with professional users. You will work based out of their city centre office in Lisbon.Your RoleAll product development in the Group is based on in-depth consumer insight – by performing an extensive number of interviews and home visits, the company acquires understanding of consumer needs and behaviour in the use of various household appliances. Based on this information, they develop solutions that simplify the everyday lives of consumers.Giving customers a correct, polite, and friendly reception according to relevant Quality Guidelines and quality KPIsProviding consumers with most appropriate information and correct solution, aligned with customer query and according to Buyer’s procedures and processesAdding sales whenever possible, suiting both the company and customer needsOperate and drive continuous improvements in all aspects of operationsRepresent the brand with maximum professionalism and politeness

Requirements

You have a very good command of spoken Italian (level C1);Intermediate English (at least level B2);Experience in a contact centre or customer facing role is beneficial;Availability to work rotating shifts, including evenings – 07h-19h Monday – Saturday, 40h per weekYou can adapt quickly to changes in products, process and technology;Have proven track record of excellent attendance and time-keeping;Have good computer literacy.

Offer

Competitive base salaryRelocation package in case you are not based in Lisbon, with permanent accomodation providedGood performance bonus and other benefitsBest-in-class people engagement activities and programsOngoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environmentEmployee Assistance Program – Free, confidential, and impartial guidance and supportEmployee Benefits Club – a wide range of exclusive perks and rewards as a valued member of our organizationOption to sign-up for Discounted Private Health InsurancePerformance Bonus + End of Contract BonusAnd many others!