Italian Market - Content Moderator & Customer Support Roles

Job description:

Description

Provide customer support across multiple channels, ensuring a positive user experience.Resolve inquiries, troubleshoot issues, and manage customer requests efficiently.Review and moderate user-generated content according to company policies and guidelines.Identify and report policy violations, ensuring platform safety and compliance.Collaborate with internal teams to resolve complex cases and improve operational processes.Maintain high quality standards while supporting both customer experience and content integrity.

Requirements

Native or fluent level in Italian and English C1Strong customer orientation and problem solving skills ; Confortable with digital tools and phone-based support Availability for rotating Shifts 

Offer

Direct contract with the company + paid training Support with AllocationAttractive compensation package with Holiday and Christmas allowance