Italian-Speaking Customer Service Specialist

Job description:

Description

Italian-Speaking Customer Service Specialist Lisbon, PortugalSalary & AccommodationOption 1 – Accommodation Included€1,059 gross per monthFree company accommodationPrivate bedroom in a shared company apartmentOption 2 – Higher Salary€1,391 gross per monthNo accommodation includedLanguage: Italian + EnglishIndustry: Banking / Customer ExperienceLooking for an exciting opportunity abroad?Join a leading international organisation in Lisbon and become part of a dynamic customer operations team supporting Italian-speaking customers.As an Italian-Speaking Customer Service Specialist, you will be the first point of contact for customers, providing professional and empathetic support through phone, email, and chat. You will help customers resolve a wide range of banking-related queries while ensuring an excellent customer experience.What You'll DoHandle customer enquiries via phone, email, and live chatResolve customer issues efficiently, aiming for first-contact resolutionTake ownership of customer cases from start to finishHandle complex enquiries while providing fair and appropriate solutionsSupport fraud investigations, disputes, chargebacks, and complaintsIdentify and appropriately support vulnerable customersFollow established processes, policies, and risk proceduresBuild trust and maintain strong customer relationshipsWork collaboratively with colleagues and share knowledgeSupport and coach team members when requiredAdapt quickly to changing customer and business needsLearn and use new systems, tools, and processes effectivelyWhat We're Looking ForWe're looking for someone who:Is fluent in Italian and has good English communication skillsHas excellent verbal and written communication skillsDemonstrates empathy, patience, and a customer-focused approachIs confident handling difficult or complex customer situationsCan make sound decisions while following policies and proceduresIs resilient, independent, and comfortable working in a fast-paced environmentHas strong attention to detail and a risk-aware mindsetWorks well as part of a multicultural teamIs adaptable and willing to learn new systems and processesHas experience with Slack, Google Workspace (G Suite), or similar toolsSalary & AccommodationOption 1 – Accommodation Included€1,059 gross per monthFree company accommodationPrivate bedroom in a shared company apartmentOption 2 – Higher Salary€1,391 gross per monthNo accommodation included

Requirements

Is fluent in Italian and has good English communication skillsHas excellent verbal and written communication skills

Offer

Salary & AccommodationOption 1 – Accommodation Included€1,059 gross per monthFree company accommodationPrivate bedroom in a shared company apartmentOption 2 – Higher Salary€1,391 gross per monthNo accommodation included