Japanese Sportsbet Operations Executive

Job description:

Description

Our Sportsbook department is growing, and we are looking for a Japanese Sportsbet Operations Executive with a keen interest in sports, excelling in delivering outstanding service, and a knack for problem-solving.  Working at our company means working at a young, international, and fast-paced iGaming and technology company that offers an ideal workplace for those who want to impact an organization's growth and are craving responsibilities. It also means having lots of fun. Your daily tasks will beMaximize customer experience by ensuring on-site navigation is user-friendly and optimized for Japanese customers;Reviewing and updating customer accounts, processing settlements and bonuses;Second-level support for Customer Experience Agents;Managing and monitoring the Japanese market, site, and promotions;Offer management activities;Managing Sportsbet-specific live incidents for Japan (where applicable);Liaise directly with Japanese commercial and marketing teams to optimize our customer experiences from new customers to existing ones.

Requirements

What we expect from youStrong knowledge of sports, particularly local Japanese sports;Strong knowledge of Japanese culture and lifestyle;Proficiency in Excel and competent computer skills;Excellent communication skills and an eye for detail;An interest in online casinos, Crypto, and Sports;Fluent in spoken and written English and native to the Japanese language to liaise effectively with different stakeholders across the region.

Offer

What will you find at Yolo Group?Generous learning & development package (personal development plan & trainings, company-wide knowledge sharing & trainings)Opportunity to invest in the Group’s own venture fund, Yolo InvestmentsFocus on your well-being via monthly sports compensation, in-house gym and relaxing sleeping pods in our HQ, 3 health days per year, supporting mental health through Siffi, and private health insuranceCelebrating together! Birthday day off, paid vacation days to celebrate personal life achievements, e.g., child’s first school day, marriage, etc.Comfortable offices with its own cafeteria in HQ, plenty of fruits, snacks, drinks, and good vibesMost legendary events and networking opportunities with colleagues across the whole GroupFree parking at the office (on a first-come, first-served basis) We are open to working from two locations: Tallinn, Estonia, or Melbourne, Australia.