Join the Team Supporting B&B Hotels – German Market - Lisbon

Job description:

Description

Join a dynamic team in Lisbon! As a German-speaking Customer Expert, you’ll assist with hotel bookings and guest inquiries, delivering top-notch serviceYour day to dayProvide professional and friendly customer support via phone and email. Handle reservation requests and match customer needs with the best options available. Answer questions about hotel rates, booking conditions, and hotel details. Resolve inquiries regarding accounts, payments, and loyalty programs. Use positive sales techniques to convert inquiries into bookings. Identify areas for improvement and support team motivation and performance.

Requirements

Native-level or C2 German speaker, with a good command of English. Strong communication and customer service skills. Passionate about the hospitality industry and creating memorable guest experiences. Team player with flexibility to work rotational shifts.

Offer

Portuguese employment contract with an initial 12-month term; possibility of permanent contract after 2 years. Paid training (6 working days, 8 hours/day), covering systems, product knowledge, and customer interaction. Full-time schedule: 40 hours per week on rotational shifts, Monday to Sunday between 07:00 and 19:00. Monthly gross salary ranging from €1,293 to €1,461, depending on the selected benefits package (with or without company-provided accommodation). Private health insurance from day one of the employment contract. Meal allowance paid via debit card (€7/day), tax-exempt. Accommodation benefit available (tax-free until Dec 2026). Paid holidays and Portuguese public holidays according to national law. Modern office located in Lisbon, easily accessible by metro, bus, and train