New Inhouse Position: German speaking Concierge in Lisbon

Job description:

Description

Are you passionate about delivering premium service and making the impossible happen for clients? This is your chance to join a stable, international in-house company in Lisbon, working from the iconic Avenida da Liberdade, while supporting high-end customers of a prestigious European brand. Our client is a company specialized in concierge services for premium brands, offering personalized assistance to exclusive cardholders. You will become part of a professional, service-driven environment where quality, reliability and personality truly matter. The Role: Handling inbound VIP client requests via phone, email, and chat in both German and EnglishOrganizing tailor-made travel arrangements and exclusive reservationsAdvising clients on luxury restaurants, events, shopping, and cultural experiencesManaging urgent or complex cases while maintaining discretion and efficiencyProviding a consistently high standard of personalized service from initial request to resolutionWhat you bring to the role:Native or near-native German level and strong English skillsExperience in customer service, hospitality, travel, or luxury service environmentsExcellent written and verbal communication skillsCalm and reliable approach, even in high-expectation situationsStrong organizational skills, adaptability, and attention to detailYou already have the NIF numberWhat’s in it for you?Permanent contract with a 3-month probation period40-hour workweek with rotating shifts between 7:00 AM and 9:00 PM, Monday to SaturdayGross salary of 21.500€, paid over 14 monthsAttractive performance bonus paid quarterlyHybrid work model after 3 monthsMeal voucher card: €8 net per worked day30€ monthly transport allowanceFull health insurance coverage including dental and optical coverage after 6 months3 weeks of training + 3 weeks of nesting, fully supported