Norwegian-speaking Customer Support Agent to Barcelona

Job description:

Description

Are you an empathic person with a passion for helping others? Our client is looking for an Norwegian-speaking Customer Support Advisor to join their team in Spain!Join a multicultural support team representing a prestigious travel company. You'll be the connection between global travellers and accommodation providers, ensuring top-tier service and support. Enjoy engaging team activities, training, and personal development in a vibrant and international environment.About the companyOur client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.What will you do?Support international travellers by clarifying service and payment inquiriesCommunicate with customers and accommodation suppliers via email and phoneEnsure high-quality customer service by identifying and understanding customer needsMediate between parties and resolve issues with professionalismFollow set procedures and accurately log all interactionsWork in a team-oriented environment to ensure service excellence

Requirements

Candidate profile Norwegian C2 level and advanced English proficiency Excellent written and verbal communication skills Strong PC skills (Office 365, CRM, internal platforms) Problem-solving mindset and solution-driven approach Motivated, goal-oriented, and customer-focused Adaptable to changing priorities and business processes Affinity with accommodation platforms Previous customer service experience is valued

Offer

Employer offers 38.5h/week (Monday to Sunday), shift 09:00 - 20:00h 22.249 € annual gross salary Temporary contract that goes to a permanent one after 3 months Relocation support is offered Initial 3-week training with continued coaching “Feel Good” program: Spanish lessons, team activities, quizzes Private health insurance (upon permanent contract) Flexible remuneration options after probation 27 vacation days a year (well above average) Free coffee daily and fruit once a week A dynamic, multicultural, and international work environment Career development in a leading support department