Norwegian-Speaking Customer Support Specialist

Job description:

Description

Norwegian-Speaking Customer Support Specialist Location: Barcelona, Spain Salary: €22,249 gross/year About the Role If you’re a good listener, enjoy helping people, and like solving problems, this role could be a great fit. As a Customer Support Specialist, you’ll support international travellers and accommodation partners. Your main goal is to understand customer needs and provide clear, helpful solutions while maintaining a high level of service. Candidates must already live in Barcelona.Key Responsibilities Handle customer inquiries via phone and email Understand and identify customer needs Support communication between travellers and accommodation providers Provide accurate information about services, payments, and technical issues Follow internal processes and guidelines to resolve cases efficiently Requirements Fluent Norwegian (C2 level) and strong English (C1 level) Strong communication skills, both written and spoken Comfortable using PC tools (Office 365, CRM systems, internal platforms) Problem-solving mindset with a focus on solutions Positive attitude and ability to handle challenging situations Goal-oriented and adaptable to changing priorities Interest in accommodation or travel platforms Previous customer service or call centre experience is a plus Desirable Skills Process improvement and efficiency mindset Team collaboration Strong communication and interpersonal awareness Emotional intelligence Open-mindedness and adaptability Critical thinking and decision-making skills Solution-oriented approach Proactive and entrepreneurial attitude Contract & Working Conditions Full-time: 38.5 hours/week (Monday to Sunday) Fixed working hours with 2 days off per week Rotating shifts between 09:00 and 20:00 Temporary contract with potential to become permanent 27 working days of paid holiday per year Benefits International and multicultural work environment Modern office near Glòries shopping centre (well connected by public transport) Career growth and development opportunities 3 weeks of initial training plus ongoing coaching

Requirements

Must already live in BarcelonaFluent Norwegian (C2 level) and strong English (C1 level) Strong communication skills, both written and spoken Comfortable using PC tools (Office 365, CRM systems, internal platforms) Problem-solving mindset with a focus on solutions Positive attitude and ability to handle challenging situations Goal-oriented and adaptable to changing priorities Interest in accommodation or travel platforms Previous customer service or call centre experience is a plus

Offer

Salary: €22,249 gross/year