Online Customer Care Associate – German Speaker – Lisbon

Job description:

Description

Are you ready for a new professional experience in Portugal? Join a world-leading customer service provider in Lisbon and support international clients while developing your career in a multicultural environment.Your responsibilitiesAnswer incoming customer inquiries via phone, email, or chatIdentify issues and provide effective solutionsEnsure customer satisfaction with professional supportRecord data accurately in the CRM systemProvide ad-hoc assistance when requiredCollaborate with colleagues and contribute to team success

Requirements

Native-level German speaker with at least B2 EnglishHigh school diploma or equivalent requiredExcellent communication and listening skillsAttentive, professional, and customer-orientedStrong sense of teamwork and commitmentMotivated to embrace intercultural experiences and expat lifestyleLiving in or willing to relocate to PortugalValid Portuguese work permit required

Offer

Conditions and benefitsContract: Long-term renewable fixed-term contractWorking hours: Full-time, Monday to Friday, 7:00–22:00 rotational schedule (8h/day plus 1h break)Salary:950–1,050 € gross/month with free accommodation in a shared flat (bills included)1,300–1,500 € gross/month without accommodationTraining: Paid training (1 to 4 weeks)Relocation package:Reimbursement of initial flight after 9 monthsAirport pick-up upon arrivalAnnual return flight to your home country within the EUSupport with paperwork and bank account setupExtras:Free Portuguese lessons, cooking classes, sports activities, and social eventsReal opportunities for career progressionYour future companyThis multinational company is recognized as one of the best providers of sales and customer service solutions worldwide. Based in Lisbon, it supports employees with career development, training, accommodation, and social integration while fostering an international workplace with over 80 nationalities.