Operations Customer Expert - Dutch - Signing bonus

Job description:

Description

Signing/loyalty bonus of 1500€ for those starting on the 27th of April! Our client is a leading European fintech and fully licensed online bank, offering commission-free investing through an intuitive mobile platform. Customers can trade stocks, ETFs, crypto, bonds and more from €1, benefit from automated savings plans, and earn interest on cash balances. As part of the Customer Service Department, you will support users by providing clear, accurate and friendly assistance across multiple channels. This includes handling inquiries related to banking, investing and account management while adhering to strict compliance and quality standards. You will:- Support customers with questions about banking, payments, cards, investments and account management.- Provide clear answers and solutions, always following the client’s procedures and compliance rules.- Troubleshoot issues, such as card problems, transactions, app access or account updates.- Escalate complex cases to the correct internal departments when needed.- Maintain high service quality, using an empathetic, professional tone and meeting defined performance metrics.

Requirements

- Proficient level of Dutch speaker- EU citizen- Interested in working and living in Lisbon, Portugal- Good communication skills 

Offer

- Complete relocation package with flight reimbursment and airport pick-up.- Annual flight home.- Diverse facilities and initiatives to foster a safe and healthy work environment. On-site general clinic, online psychology appointments,- Accomodation included for the whole time of the contract (if accepted by candidate)- Hybrid job.- Christmas, holiday and meal allowance + productivity bonuses Signing/loyalty bonus of 1500€ for those starting on the 27th of April!