Operations Customer Expert in Lisbon (Dutch Speaker)

Job description:

Description

Are you passionate about delivering premium customer experiences? Step into a role where quality service, attention to detail, and customer satisfaction are at the heart of everything you do. We're looking for individuals who take pride in offering high-level customer care, who enjoy solving problems, and who can communicate clearly and confidently. If you're fluent in Dutch or Flemish, thrive in a multicultural environment, and are ready for a new opportunity in sunny Lisbon, this could be the right move for you. Your responsibilities and impact as an Operations Customer Expert will be: Supporting customers through multiple channels (voice, email, chat) in Dutch/Flemish and English Understanding customer needs and providing accurate, efficient solutions Ensuring a smooth and professional experience in every interaction Resolving issues on first contact whenever possible Staying informed about products and services to offer clear guidance Identifying opportunities for customer satisfaction and loyalty through thoughtful recommendations

Requirements

Skills, qualifications, and qualities you’ll bring:Native-level fluency in Dutch or Flemish and a solid command of English (minimum B2 level) Excellent communication skills and a customer-focused attitude Problem-solving mindset with a calm, friendly approach Previous experience in customer service or sales is a plus EU citizenship or a valid Portuguese residence permit

Offer

What’s in it for you: 12-month contract, with potential for long-term or permanent employment Full-time (40h/week), rotating shifts between 07:00 and 19:00 Gross monthly salary with accommodation: 1,150€ Gross monthly salary without accommodation: 1,409€ Performance bonus: up to 100€/month Paid training: 20 days, 42.72€/day Health insurance from day one Relocation support and optional shared housing International, growth-focused workplace in Lisbon About your future company: You’ll be joining a global leader in customer experience solutions, working in a vibrant international team based in Lisbon. This company supports some of the world’s most well-known premium brands and is known for its commitment to employee development and workplace culture.