Polish Speaking ARC Support Specialists

Job description:

Description

Polish Speaking ARC Support Specialists Lisbon, Portugal€1050/month + free accommodation in shared company-rented apartments OR €1237/month without accommodation.Overview This role involves providing support to customer’s online orders, throughout thewhole journey (eg. delivery management, shipping investigations, returns, paymenttransactions, refunds, inbound/outbound calls and order information review,business related requests).• The Specialist will be handling very sensitive customer and client information, havingto follow the standard PCI and GDPR policies.• This team will be responsible for interacting with customers, Carriers/Couriers,financial institutions, other specialists, and other internal departments.• There is a wide range of responsibilities focused on improving the overall customerexperience and maintaining the highest customer service standards at all times.• The Specialist will be required to quickly and effectively recognize and analyzecomplex problems and escalate to the dedicated team, if necessary, with the help ofthe Knowledge Base.• All Specialists are expected to be team orientated, combining efforts in achieving theproject’s goals.Job Required Experience✓ Flawless communication skills, proficient (both written and oral) in English (C1).✓ Ability to work in a sensitive and classified information environment is an advantage.✓ Ability to work quickly and efficiently under deadline pressure.✓ Very good accuracy and attention to detail, understanding that small details canmake the biggestdifference.✓ Proven ability to work and make decisions with minimal supervision.✓ Proactively utilize strong problem-solving skills to deliver customer-focusedsolutions.✓ Working in a back-office environment with customer satisfaction in mind.✓ Excellent written and verbal communication skills.✓ Interest in self and team KPIs – focusing on what can be done instead of what cannotbe.✓ Knowledge of SAP and Back-Office work is an advantage; otherwise, we can help withthat.✓ As this job is directly related to order volume, flexibility is required and willoccasionally involve overtime work.✓Extraordinary teammate, thriving in an environment where camaraderie matters.

Offer

€1,050 - 1,237 per month + free accommodation + flight repaid