Polish-speaking Customer Support - Relocation to Portugal

Job description:

Description

Workster is partnering with a global leader in customer experience and business process outsourcing to recruit Polish-speaking Customer Support Representatives for a role in the transport infrastructure industry, based in Porto, Portugal. This is a fantastic opportunity to be part of a high-energy, customer-focused team in a dynamic and growing sector.Your Role: Provide exceptional customer care and support to clients in the transport infrastructure industry. Handle inbound inquiries through multiple channels (phone, email, and chat) with a focus on delivering high-quality customer service. Assist customers with their questions, issues, and service requests, ensuring a seamless and positive experience. Maintain accurate and up-to-date records in the CRM system. Collaborate with internal teams to resolve customer issues and continuously improve processes. Act as a trusted point of contact for customers, ensuring their needs are met promptly and professionally. Your Qualifications: Fluency in Polish (C2 level) and a good command of English (B2 level). Experience in customer support or customer care roles, preferably in a technical or infrastructure-related field. Excellent communication and problem-solving skills, with a customer-centric mindset. Ability to work efficiently in a fast-paced environment and manage multiple tasks. Strong computer literacy and the ability to quickly learn new tools and systems. Team player with a positive attitude and a commitment to providing outstanding service. The Offer: Permanent contract with a full-time schedule Comprehensive paid training program to get you up to speed on tools, products, and customer engagement best practices. Health insurance from day one. Meal allowance provided monthly. Holiday and Christmas bonuses included in the package. Modern office facilities in Porto with a cafeteria, lounge areas, and excellent public transport connections (Metro, Train, Bus). International, multicultural work environment with opportunities for career growth. Relocation support available, including accommodation in company apartments if required. Start Date: 13th April 2023 Salary: Approx. €1300/month Accommodation: Paid €200/month (gross) We are looking for junior profiles who are eager to start their career in the transport infrastructure field and provide top-notch customer care!