Sales Program Specialist - Hebrew - Hybrid Lisbon

Job description:

Description

Inviting applications for the role of the Sales Program Specialist – Process Associate – Hebrew – Hybrid Lisbon!Our Strategic Sales team is responsible for delivering on programs and processes that drive growth in our segment of advertisers. As a Strategic Sales Specialist you will support innovative scalable sales programs across a diverse set of customers, focusing on driving revenue and product adoption.

Requirements

Responsibilities:• become and remain knowledgeable and passionate about leading social media products and community standards; • have strong interpersonal skills, verbal and written communication skills; • provide support through a variety of channels, including online chat, emails, instant messaging and phone calls; • collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertiser’s business needs; • act as a point of contact to provide consultative support on agencies and advertisers accounts; • drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction; • educate advertisers on product usage, troubleshoot and resolve complex cases; • complete the required tasks within the agreed turnaround times and standards of quality; • have good language requirements • complete and pass all required training provided by the client;Minimum Qualifications: • experience or a relevant industry certification in digital marketing, or eCommerce, or B2B/B2C sales, or digital ad sales, or related field; • comfortable over the phone and navigating CRM systems; • ability to provide exceptional customer support; • have strong understanding of social media; • preferably have experience working with social media monitoring; • preferably have strong IT knowledge; • preferably have achieved either a college degree or an equivalent diploma, or studying towards achieving one;

Offer

Meal vouchers Additional 100 euro/monthly of Flex benefit Health insuranceUndetermined contractPerformance BonusesHybrid model setup