Service Desk Agent Swedish Speaker (hybrid)

Job description:

Description

We are searching for a Service Desk Agent Finnish Speaker that is effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment and wants to make a real impact on the technology industry. As a Service Desk Agent with HCL Technologies, you will be the first point of contact for supply and demand related customer support inquiries for our Finnish speaking stakeholders. This specific role will be focused on Manage incoming client contacts and escalations with compassion and proactivity, in order to prioritize their needs and provide unique solutions to problems. Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third-parties), and Quality Engineering teams.  Coordinate regular calls with the client, for refills and upgrades to product accessories.  Process both client-generated and internally generated service request tickets, within specified delivery times.  Administrative support to certify client details, and alter any incorrect information within our stakeholder’s client database.  

Requirements

Minimum Requirements          High School Diploma or Secondary School Completion Equivalent  Minimum of a year’s experience in a Customer Support or client facing role, preferably in a multinational environment.  Close familiarity with Computers and Digital Network configurations. Including advanced level working knowledge of the Microsoft Office Suite. Adaptable to working alongside the time zone and calendar of local stakeholders.  Required Language Thresholds:  Swedish (C2: Native-Level Fluency) English (B2: Independent User Level)

Offer

Permanent contract  Private health and life insurance from day one in the company  Working hours: Monday to Friday, day shifts  Hybrid, 1 week at the office and 1 week home Meal allowance on card/voucher  Career progression opportunities  Parenthood program  Staff canteen with varied food options and river-facing balcony seating   We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 211,000 employees   Our company is extremely diverse with 165 nationalities represented  We offer the opportunity to work with colleagues across the globe   We offer a virtual-first work environment, promoting a good work-life integration and real flexibility   We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark • We offer comprehensive benefits for all employees   We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect      Equality & Opportunity for All     Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.