Spanish speaking Content Moderation Quality Analyst

Job description:

Description

Location: Lisbon, PortugalRole: Spanish Content Moderation Quality Analyst – LisbonSalary: 1059 euro gross per month (this does include also the holiday bonuses and monthly mealvouchers) plus free accommodation (so no monthly cost for rent, utility bills etc). Package without accommodation is 1,391 euro gross p/mWorking Hrs: 40 Hours per week on a rotational shift pattern between Monday to Sunday 9 AM to 6 PM.Our client is a leading international customer experience and technology services provider, supporting some of the world's most recognised brands. For their operations in Lisbon, they are looking for enthusiastic Spanish-Speaking Content Moderation Quality Analyst to join a team supporting a global social media platform.The RoleAs a Quality Evaluation Reviewer, you will be responsible for reviewing and evaluating content moderation decisions to ensure they comply with platform policies and quality standards. You will assess completed cases, identify errors, provide feedback and help improve the accuracy and consistency of content moderation processes.The role requires a strong understanding of Spanish language, culture and current affairs, as well as the ability to make objective decisions when reviewing sensitive content.Key ResponsibilitiesReview and audit completed content moderation cases to ensure decisions follow platform guidelines.Evaluate decisions relating to sensitive content, including hate speech, violence, self-harm and online safety.Identify errors, inconsistencies and areas for improvement in moderation decisions.Analyse quality trends and provide recommendations to improve operational performance.Deliver constructive feedback to content moderation teams.Participate in quality calibration sessions to ensure consistent application of policies.Apply knowledge of Spanish culture, language and social issues when evaluating complex cases.Escalate high-risk cases and potential policy violations when necessary.Maintain strict confidentiality and data security standards.

Requirements

Fluent Spanish and good command of English.Strong analytical skills and excellent attention to detail.Good understanding of Spanish culture, social issues and current affairs.Ability to interpret and consistently apply detailed policies and guidelines.Ability to provide objective feedback and identify areas for improvement.Comfortable working with digital platforms and technology.Emotional resilience and maturity when dealing with potentially sensitive or distressing content.Flexibility to work rotational shifts, including weekends.

Offer

Our Offer:Private health insurance from day oneAccommodation in a fully equipped shared apartment (utilities and cleaning included)Annual travel allowance to your home countryAccess to wellness activities, and cultural eventsLocal language coursesProfessional development through e-learning and career progression opportunities***Note: A training allowance is paid during the training period of the first 6 weeks (92 EUR p/week). You still have access to the company accomodation