Support Specialist for Tech Company with Danish in Lisbon

Job description:

Description

As a Support Specialist, you will provide support to customer’s online orders, throughout the whole journey (eg. delivery management, shipping investigations, returns, payment transactions, refunds, inbound/outbound calls and order information review, business related requests).Apply!What you'll doYou will be responsible for interacting with customers, Carriers/Couriers, financial institutions, other CSR’s, and other internal departments;You will be required to quickly and effectively recognize and analyze complex problems and escalate to the dedicated team, if necessary, with the help of the Knowledge Base;You will handle sensitive and classified information throughout the day, requiring special attention to maintain the project’s values and compliance standards.

Requirements

Fluency in English (minimum C1);Strong communication skills, empathy, customer focused and maintain a professional attitude;Ability to work in a sensitive and classified information environment;Team spirit and ability to work in a challenging changing environment;Excellent telephone/email manner, interpersonal and communication skills;Highly motivated and organized;Ability to use discretion and work on own initiative (with minimum supervision);Very good accuracy and attention to detail;As this job is direct relation to order volume schedule flexibility is required;Experience in SAP and Back-Office work is an advantage; otherwise, we can help with that.

Offer

Work location: Lisbon – one of the best and sunniest places to live in Europe;Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments);One flight per year to your home country (within Europe);Health insurance from day one in the company;Ongoing certification and training opportunities;Meritocratic environment;Employees empowerment and value;Refer a Friend Program with attractive incentives;Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.