Swedish Customer Support – Online Video Platform - Lisbon

Job description:

Description

Embrace the future!Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices.  This project is a support line for one of these services - the best-loved video streaming website in the world.You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.You can see the details below and we would be happy to address any questions you might have.#BeCognizantSchedule:  Rotative schedule from Monday to Saturday (2 days off per week), between 7am and 7pmRESPONSIBILITIESAnswering queries from customers via phone, email, and chat;Provide general and technical support;Identify, troubleshoot, document and categorize cases and possible bugs;Make well-balanced decisions and help resolve inquiries according to defined policies and procedures;Escalate complex problems according to defined procedures.

Requirements

2 years of customer service experience, preferably in contact center B2C and/or B2B environment, with live multi-channel customer support (phone, chat, email);Fluent in Swedish (C1) and English (B2);  Strong analytical, problem-solving and technical troubleshooting skills;Excellent interpersonal skills, able to be empathetic with colleagues and customers alike;Excellent professional writing skills and good typing speed.

Offer

Competitive base salary and benefits;Training and career development opportunities;A fast-paced, ever-evolving environment;A culture of respect and human empowerment;Very nice office space by the Tagus River, served by several businesses and great access to public transportation.Company managed facilities with resting areas and everyday commodities:Company-sponsored activities and partnerships.