Travel Reservations Associate with Spanish/Relocation-Porto

Job description:

Description

PERFORMANCE BONUS | MEAL ALLOWANCE | RELOCATION SUPPORTWhy consider this role?Performance-based bonusMeal allowanceRelocation supportOpportunity to work with a global travel communityA great starting point for building your customer support careerYour missionHelp travelers and hosts enjoy a smoother experience by providing friendly, reliable support and finding solutions when unexpected issues arise.What you'll doSupport customers via inbound calls and emailInvestigate and resolve customer concerns using available resourcesProvide clear, thoughtful responses and personalize prepared templatesEscalate complex cases when needed and help find fair solutions between usersManage multiple requests while maintaining high service standardsWhat you bringSpanish – C1English – B2Strong communication and problem-solving skillsA customer-first attitude and attention to detailThe ability to stay organized and handle different tasks effectivelyPrevious customer support experience is welcome, but your communication skills and willingness to learn are what matter most.Working time8-hours shifts, 24/7, on scheduleA good move for you if…You enjoy helping people, love the idea of supporting a global travel community and want to turn your language skills into an exciting career opportunity.Let's talkSend us your CV in English and include reference number NG_.Astrea Recruitment | 19 years of recruitment expertise | License No. 1809