Vacation Financial Protection Specialist with French

Job description:

Description

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian andinternational companies. We believe in helping people grow into their best selves, and ourever-growing network of happy candidates and clients is what drives us forward. Let’s shapethe future together!For one of our clients – а company specializing in customer experience technology thatdelivers outsourced sales, support, and business process services to large businesses, we arelooking for – Vacation Financial Protection Specialist with French  and English (Day/Late Shifts).Responsibilities:*Handle incoming and outgoing calls, messages, and chats with professionalism and empathy,including urgent situations;*Investigate, assess, and resolve claims related to property protection, liability coverage, andincident management;*Manage cases of varying complexity, ensuring timely resolution while applying bestpractices for sensitive communication;*Analyze safety and policy-related issues, providing valuable feedback for processimprovements;*Deliver accurate and well-structured responses to customer inquiries using customized orpre-prepared messages;*Ensure the security and accuracy of user information within internal systems.Qualifications:*1-3 years of experience in handling insurance claims, dispute resolution, fraudinvestigations, or property damage assessments;*Strong ability to manage financial claims, liability concerns, and loss evaluations efficiently;*Excellent communication skills with the ability to handle complex conversationsprofessionally and empathetically;* Fluency in French and  English for effective communication;*Analytical mindset and keen attention to detail when assessing information and making decisions;*Experience working with digital platforms and the ability to quickly adapt to new technologies.Our client offer:*Full-time position (40 hours/week) with shifts between 09:00 – 23:00, Monday to Sunday.30-day probation period and an unfixed-term contract;*Competitive salary with additional role and language complements, as well as performance- based incentives;*One-time signing bonus for external candidates and recurring loyalty bonuses every three months;*Daily meal allowance plus holiday and Christmas bonuses, which can be received monthly or as a lump sum;*22 business days of annual leave, with compensation for working on Portuguese publicholidays, following national labor laws;*Assistance with temporary and permanent accommodation, travel reimbursement, andfinancial support for the first few months;*Fully paid training from day one, plus medical and dental insurance included after sixmonths. Non-Portuguese citizens receive assistance with documentation.If you feel excited and confident that you’re the perfect fit, we encourage you to take the nextstep. Kindly share your detailed resume in English when you get a chance. (and don’t forgetto include the reference number SM_).Rest assured that we will reach out promptly to the candidates whose profiles closely matchour requirements. Your privacy is of utmost importance to us, and all your information issafeguarded in compliance with the regulations of the Commission for the Protection ofPersonal Data (Astrea Recruitment, reg. No 1809).