Technical Customer Support (Spanish speaker preferred)

Job description:

Description

Driven by Intelligence. Powered for the Future.Autel is a global tech innovator in automotive diagnostics and smart mobility. With 2,000+ talents across 70+ countries, we fuse AI, big data, and cloud to drive the next generation of intelligent vehicles.What You'll DoProvide remote support to customers in the European market.Manage the ticketing system: create tickets, assign tasks, track progress, and ensure proper closure.Cross-team coordination: work closely with European product managers, HQ technical support, and the sales team to resolve complex issues.Support presales activities: introduce product features, explain application scenarios, etc.Support aftersales activities: troubleshoot common issues, provide operational guidance, and coordinate spare parts/return & repair processes.Create and maintain dealer training materials (FAQ, quick guides, operation manuals).Collect feedback from distributors and regularly summarize common issues and market trends in Europe.You AreStrong communication and collaboration skills, with a willingness to learn quickly.Experience with ticketing systems or customer support platforms is preferred.Spanish speakers preferred; English proficiency required.Additional European languages are a plus.Willingness to travel moderately within Europe.Experience in the automotive aftermarket, dealer/channel support, technical support, or related fields is preferred.Why Join AutelParticipate in the rapid development of the European new energy and diagnostics market.Collaborate with outstanding talents from around the world in an international work environment.Achieve your career dreams with excellent development opportunities.Receive a highly competitive salary and benefits package.Location: Paris, Île-de-France, FranceStart Date: As soon as possibleWorking Hours: Full-timeApply now and join Autel Intelligent Technology to create a smarter future together!Please mention the position that you are applying for in the subject.Best of luck with your job application!